FAQs - Frequently Asked Questions

Below you will find an overview of frequently asked questions. Is your question not listed? Please contact us using the button below.


It is not mandatory (anymore). If you want to be sure of a specific time, we do recommend it. This can be done via the Buy Tickets button at the top of this page. Some events do require advance reservations, in which case it will be listed with the event. 

Tickets can be changed up to 24 hours in advance, using the link in the email received.

Yes, it is also possible to purchase tickets at the castle box office. On busy days or during events, it may happen that a time block is sold out.

The castle garden inside the wall is part of the museum. This requires a castle ticket.

No, that's not necessary. The tickets can also be scanned from the cell phone. 

Please note that vouchers from AH action, Postcode and Friends Lottery do need to be turned in at checkout.

Advance reservations are not required (anymore). However, we do recommend it on busy days or during events. Don't forget to bring your vouchers and hand them in at the castle ticket office.

Yes, it is also possible to purchase the children's activity at the box office. 

Some children's activities we also offer as an additional product to your web ticket, then this field will appear on the screen after your choice of entrance tickets. 

Yes, the Museumjaarkaart and Museumkids cards are valid at the castle.

No, unfortunately no. Order the card online at Museum.nl. Please allow an average wait of 5 days.


In the castle garden there is a model to give a tangible impression of the castle complex. Nothing can be touched in the museum rooms with historical interiors, but tangible objects are present in the cellars, Armory and Iron Tower. A group tour (30€ per guide + entrance fee p.p.) for the visually impaired can be requested at reserveren@kasteelheeswijk.nl

All rooms on the first floor are accessible. In the Coach House (catering) there is a chair elevator to the second floor. On the floors of the museum buildings and to the basements, there are many stairs, steps and narrow passages. Wheelchairs, walkers are not allowed here. Baby carriages are parked in the checkroom or designated area.

Een scootmobiel, electrische rolstoel mag en kan uitsluitend in de kasteeltuin, op de pleinen en in de Wapenzaal (trouw/concertzaal).

You can reserve a wheelchair to visit the first floor of the castle at reserveren@kasteelheeswijk.nl (The wheelchair is not allowed outside the castle).

No, there is no elevator in the castle. There are no elevators in the other buildings. The castle has several stairs and steps on the floors.

There is a chair elevator to the upper floor of the Coach House (hospitality). This is only accessible for catering and meeting arrangements.

 Tuesday through Saturday at the beginning and end of the day. School vacations are busy weeks.(Ticket sales close at 4:30 p.m.)


Voor minder validen is een parkeerkaart beschikbaar voor de kleine parkeerplaats aan de achterzijde van het kasteel. Afzetten van gasten voor de poort kan op aanvraag, waarna de auto moet worden geparkeerd op de kleine parkeerplaats. Aanvragen voor parkeerkaarten en afzetten van gasten kan via onderstaand contact formulier.

A map at €1.00 explains the museum route. The app also provides textual explanations and there are some educational texts along the route in the basement. You can request a group tour for the hearing impaired at € 30 per guide, in addition to the entrance fee at reserveren@kasteelheeswijk.nl

Het entreetarief voor rolstoelgebruikers is €7. Het tarief is aangepast omdat de bovenverdieping en de keldergewelven niet rolstoeltoegankelijk zijn. Per rolstoelgebruiker is 1 begeleider gratis.

A map at €1.00 explains the museum route. The app also provides textual explanations and there are some educational texts along the route in the basement. You can request a group tour for the hearing impaired at € 30 per guide, in addition to the entrance fee at reserveren@kasteelheeswijk.nl

Route and Parking

Parking at Kanaaldijk Noord, Heeswijk-Dinther is free. Enter in navigation: Castle parking lot Heeswijk

5 to 10 minutes down the historic driveway. 

There is ample bicycle storage in the avenue in front of the castle.

Bicycles (including wheel bikes without locks) are not allowed inside the castle gate.

There are 6 charging stations at the bike shed in front of the castle bridge.

Currently, unfortunately, there are no charging stations for electric cars.

Other questions

Inside the buildings, only official service dogs are allowed. Outside the buildings, all dogs are allowed -leashed-. There is no crate available.

The entire route through the castle buildings and castle garden with the audio tour takes about 1.5 hours. You can take a break in between at the Baroness. Keep your entrance ticket to continue again or ask for a stamp.

At several places in the castle, the app can be downloaded via a QR code.

Well prepared for your trip, download the app download audiotur Castle Heeswijk speaks at home !

Yes, for visitors to the castle and guests At the Baroness, free wifi is available.

The checkrooms in the castle and At the Baroness (catering establishment) are unguarded. A limited number of keyed lockers are also available in the museum (free of charge). 

If the backpack is carried on the belly, it is allowed in the castle. Otherwise, you can put it in a locker in the checkroom or hand it to a volunteer.

It is not possible to bring your stroller/buggy into the castle museum. You can park it in the checkroom. We recommend bringing a baby carrier for toddlers. 

Without flash or other artificial light, photographs and videos may be taken for private use (obviously only with hand-held cameras and not with tripods). Please respect the privacy of other attendees and do not obstruct passage.

For a (professional) photo shoot, other conditions apply, see photo shoot

The castle and estate are in the no-drone zone of airports Volkel and Eindhoven. 

Drone recordings are only allowed during booked photo shoots, up to the roof height of the castle and without invading the privacy of visitors who are not part of the booked party.

No, brought food and beverages can be consumed outside the castle moat.

We welcome groups of 8 or more upon reservation. Email your request to reserveren@kasteelheeswijk.nl 

We do not take reservations on the terrace.

We keep found items at Front Office for up to two weeks. You can report your loss by mail to info@kasteelheeswijk.nl

Saint at the Castle

Saint at the Castle can be visited during the castle's opening hours:

Tue to Sun between 10 a.m. and 5 p.m.

Different opening hours apply during the VIP evenings on Nov. 18 and 25, i.e. from 6 - 9 p.m.
(At the Baroness is open for PIETza from 5 p.m., reserve in advance by calling 0413-292024)

To avoid disappointment, we recommend making reservations in advance.

Saint at the castle tickets: click here

Tickets for the VIP evening on Nov. 18 or 25: click here

For Saint at the Castle, the castle's regular entrance fees apply: see Plan your visit

For the extra magical VIP evenings , the rate of €15 applies to everyone from 3 years old.

It is not possible to bring your stroller/buggy into the castle museum. You can park it in the baby carriage tent in front of the Coach House. We recommend bringing a baby carrier for toddlers. 

Sint op het kasteel is a museum visit with Sinterklaas experience. 

Saint and Pete are very busy and not present during the day. Sometimes a Pete stays behind who had some extra work to do. If you are lucky, you might see them at work.

During the VIP evenings on November 18 and 25, Saint and Pete will receive you personally, just before they leave to fill the shoes.

Do you have tickets for the extra magical VIP nights? 

Complete your cozy evening with a PIETza At the Baroness in the Coach House.

Reservations can be made by phone 0413-292024 (during opening hours) or by email horeca@kasteelheeswijk.nl

Click here for the PIETza menu

Poffertjes from Poffertjespiet are included for all children during VIP nights. 


Is your question not yet answered? Please contact us